Frequently Asked Questions
Everything you need to know about tomtoc products and services.
Does tomtoc offer a warranty on its protection products?
Yes, we offer a 12-month worry-free warranty on all our products, which can be extended to 2 years if you register your product on our official website.
How do I know if a tomtoc sleeve will fit my laptop?
Each product page includes a 'Compatibility' section with internal dimensions. We recommend measuring your laptop and comparing it to these dimensions to ensure a snug and secure fit.
What is the shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy for electronics accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of delivery.
Are tomtoc bags and cases water-resistant?
Most of our products are made with Cordura fabric or water-resistant polyester to protect your devices from splashes and light rain, though they are not fully waterproof for submersion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.